FAQ

Your dog will have a much better stay with us if he has a few comforts of home with him. Specifically, his tummy will be much happier if he eats his normal food, so we ask that you bring food from home in individual bags or a sealed container (no open food bags). We do offer premium house food made by Fromm for $5 per day if requested. You can also bring a tshirt or something from home that smells like you. Your scent will help your pet feel more relaxed. Please bring any medications your pet may need – we administer meds at no additional charge. Beds are provided in rooms, so we ask those not to be brought from home. We prefer that you don’t bring toys, because the dogs tend to take them out of their rooms to share with their friends, which means you may never see that fluffy porcupine again. Finally, please do not bring food or water bowls as those are provided as well (including slow feeders, elevated feeders, or extra large bowls – we promise we have it all!)

Yes. We know things sometimes come up last minute and we will always do our best to accommodate if you give us a heads up. Like most boarding facilities, we sell out during holidays, so we recommend booking several weeks in advance.

Holiday reservations should be booked as soon as your travel dates are confirmed. Most boarding facilities sell out for every major holiday, and we are typically full 3-4 weeks before the holiday approaches. Non-peak travel dates can typically be accommodated with just a few days’ notice.

All dogs must be up to date on vaccinations for Rabies (1 or 3 year), Bordetella (every 6 months), and DHLPP. If your dog is nearing his due date for vaccines, please remember that Bordetella vaccines must be given at least 48 hours before arriving at Hounds’ Hideaway. If you would like your dog to participate in group play (daycare) while boarding, the following requirements also apply: (1) Puppies must be at least 16 weeks old (must have had 3 rounds of vaccination and a negative fecal test). (2) Dogs must be spayed or neutered by age 8 months. (3) Dogs must be on flea/tick prevention and be flea-free upon arrival.

Naps and goodnights happen in one of our private suites. They’re designed to be large enough for your dog to get up and move around or eat his meals, but small enough that it feels like a cozy den. Doors are tempered glass, so pups can still see everything going on and don’t feel “caged.” Note that dogs are not in their rooms throughout the day and enjoy free play except for feeding and bedtime.

Provided your dog meets the requirements for Daycare, your dog will participate in all the off-leash playtime fun, and it’s all included! Wakeup call is at 6am, and daycare lasts until 6:30pm. Our boarders get a morning break for breakfast in their rooms, two one-hour “quiet time” breaks during the day, and boarders have dinner in their rooms at 6:30pm. Everyone gets a bedtime potty break at 8pm, and lights-out is at 8:30pm. Learn more in the Daycare FAQ below.

Of course!! If you’re an iPhone or iPad user, take advantage of the evening Tuck In Service for $5 that includes a FaceTime chat with parents – the perfect way to say goodnight. We also believe pictures are worth a thousand wags, so we post them daily on our Facebook and Instagram. You can also text our Pack Phone at 501-548-5628 (Conway) or 870-680-0167 (Jonesboro) for updates. If that’s not enough, you can call as often as you like, or join our private Hounds’ Hideaway Pet Parents Group on Facebook.

For safety reasons, unaltered dogs over 8 months old are not permitted in group play. We refer unaltered clients to other awesome facilities in the area for Individual Care.

Every pet’s age and any health conditions or advisories are noted on his chart, and staff are informed of dogs who may need extra breaks, medicines, or who aren’t playful like their young counterparts. Oftentimes older pets do enjoy the company of others, and prefer watching them from a comfy cot on the sidelines. And, as always, we administer medication at no additional charge.

Your dog will have a better start to his vacation if he is dropped off in the morning. This allows for ample social time and activity, which will help him eat and rest better. Boarding pick up and drop-offs are accepted Monday to Friday 6:30am-6:30pm, Saturday and Sunday 8-10am and 3-5pm. Checkout time for boarding is 11am, but late pickup can be arranged for a half-day of daycare fee ($15 per dog). Pickups and drop-offs are not accepted outside these hours and it is parents’ responsibility to know these hours if your pup is staying with us.